FAQ / Support Center
Wood Flooring: What is “underlayment?”
Why are there gaps between the boards on my wood floor?
Will my pre-finished floor have a beveled edge?
Are all warranties the same?
Does it harm the environment to harvest wood for wood flooring?
Can granite be damaged?
What is “etching?”
Can solid hardwood flooring be installed in the basement?
Do I have to buy the whole slab/sheet?
Will I have small pits in my granite counters?
Which installation method should I choose for my wood flooring?
Is it safe to put a slow cooker or electric skillet on my stone countertop?
What countertop finishes are available?
Is it necessary to seal stone surfaces?
How do I restore my pre-finished wood floor to look new again?
How do I clean my granite?
How long does it take to install my kitchen countertop?
What type of sealer should I use on my granite?
Why is the floor beneath my rugs lighter than the rest of my wood floor?
What is the difference between granite and marble?
How can I determine the level of craftsmanship of the fabricator or installer?
What are the main differences between the various countertop surfaces?
Can hardwood flooring improve indoor air quality?
What are some basic tile care instructions for Porcelain and Ceramic?
What types of chemicals should I avoid on my quartz?
Is hardwood flooring suitable for kitchens and bathrooms?
What are some disclaimers for installing Travertine Tile?
How do I get color samples of surface products?
What is a floating floor and does it move?
Why does my floor look different from the sample in the showroom?
Will my wood floor have color variations?
Can I over-seal my granite?
What is meant by “acclimate” a hardwood floor?
What is an “upgraded” countertop?
Why can’t I use marble on my kitchen countertop?
What types of sinks are available?
Where can hardwood flooring be installed?
What’s the difference between pre-finished and unfinished wood flooring?
What is the best countertop material?
What advice to you have for using slate tile?
What is a “standard” countertop?
With so many wood species to choose from, how do I select one?
How do the prices of solid surface, quartz, and granite compare?
Which countertops are heat resistant?
What is the most durable hardwood floor available?
Are hardwood floors cost-effective?
How long do wood floors last?
How often do I apply sealer?
For wood flooring, what is “below grade,” “on grade,” or “above grade?”
Does wood flooring provide good acoustics?
I am familiar with Corian, but what other solid surface products are available?