FAQ / Support Center
Are all warranties the same?
What is a floating floor and does it move?
What advice to you have for using slate tile?
What is “etching?”
What are some disclaimers for installing Travertine Tile?
What are the main differences between the various countertop surfaces?
Can granite be damaged?
Wood Flooring: What is “underlayment?”
Is it necessary to seal stone surfaces?
Can I over-seal my granite?
What is meant by “acclimate” a hardwood floor?
How do the prices of solid surface, quartz, and granite compare?
Will my wood floor have color variations?
Which installation method should I choose for my wood flooring?
Does it harm the environment to harvest wood for wood flooring?
What’s the difference between pre-finished and unfinished wood flooring?
What are some basic tile care instructions for Porcelain and Ceramic?
Is it safe to put a slow cooker or electric skillet on my stone countertop?
For wood flooring, what is “below grade,” “on grade,” or “above grade?”
Do I have to buy the whole slab/sheet?
Why can’t I use marble on my kitchen countertop?
How do I restore my pre-finished wood floor to look new again?
What types of chemicals should I avoid on my quartz?
I am familiar with Corian, but what other solid surface products are available?
What is the best countertop material?
Where can hardwood flooring be installed?
What is a “standard” countertop?
How can I determine the level of craftsmanship of the fabricator or installer?
Why are there gaps between the boards on my wood floor?
How do I clean my granite?
How long does it take to install my kitchen countertop?
Can hardwood flooring improve indoor air quality?
What is the most durable hardwood floor available?
Can solid hardwood flooring be installed in the basement?
What type of sealer should I use on my granite?
With so many wood species to choose from, how do I select one?
Does wood flooring provide good acoustics?
What types of sinks are available?
How long do wood floors last?
Which countertops are heat resistant?
Are hardwood floors cost-effective?
Is hardwood flooring suitable for kitchens and bathrooms?
What countertop finishes are available?
Will my pre-finished floor have a beveled edge?
Why does my floor look different from the sample in the showroom?
Why is the floor beneath my rugs lighter than the rest of my wood floor?
What is the difference between granite and marble?
How often do I apply sealer?
Will I have small pits in my granite counters?
What is an “upgraded” countertop?
How do I get color samples of surface products?